Contact the Kurubet editorial team

This page is the main entry for the Kurubet editorial desk. Because the operator covers sportsbook, virtuals and poker on one account, we get a broader mix of questions than most guide sites. The sections below split them into what we can address and what should go straight to the Kurubet operator instead.

Editorial topics we handle

If a guide on live markets is unclear, if a description of a virtual game round is misleading, or if a poker explanation skips the basics, tell us. Typos, broken links and outdated promo references are also handled here. Suggestions for new guides are welcome — especially around how the same wallet behaves across sportsbook, virtuals and poker.

Operator topics

Account and money issues belong with Kurubet’s own support: deposits, withdrawals, KYC, bet settlement disputes, bonus wagering, poker table issues, limits, self-exclusion and closure. We do not have back-office access to any of it.

How to reach the editorial desk

Email is the primary channel ([email protected], printed in the footer). Please tag your subject: article, report, responsible gambling, press or privacy. If you reference a specific page, include the URL. Replies come within two working days.

The footer reference "Operator assistance" points to the operator chat; that is the correct channel for any account question.

Language and hours

We write in English, on East Africa Time. Messages outside working hours are handled the next working day. A human opens each message — we do not run an auto-responder. Please send one email per topic rather than duplicating across channels.

Press and privacy

For press enquiries, use press in the subject. Data-protection questions use privacy. Our privacy policy explains what we collect, how we use it and how to exercise your rights.